Goods & Services
Henry’s Drive Vignerons offers
premium red and white, sparkling and table wines from the Padthaway region of
Henry’s Drive Vignerons will
only accept online orders from customers with delivery addresses within
Australia. All prices listed are quote in Australian dollars AUD$ and all
orders will be processed in Australian dollars AUD$
All sales enquiries for wine
sales to export markets should be directed to the General Manager; email@example.com
; or see distributor/importer contact details on website.
All orders will be delivered
within 7-10 working days from date of purchase. Deliveries can only be made to
Australian residential and business address – no international orders will be
Recipient not home
If the recipient is not home
when your delivery is made, the following will occur depending upon circumstance
& the service being used.
- The delivery will
be left on the doorstep unless we are requested not to do so.
- If the location
is considered unsafe by our courier, a calling card will be left at the door or
in the letterbox asking them to call the courier to arrange a convenient time
for re-delivery or pick up from the local post office. The timing for
re-delivery will also be affected with some orders not able to be redelivered
until the following day.
- Note: In most
circumstances we will leave the delivery at the door unless we have been
instructed not to do so. We guarantee delivery of our products to the door.
Please provide specific instructions regarding delivery alternatives if this
condition is not likely to be suitable. Unfortunately we can take no further
responsibility for your order once it has been delivered to the door.
Returned Goods and Refund
Should a wine you receive as
part of an order from Henry’s Drive Vignerons contain a fault – the said
product/s should be returned directly to the winery with remaining wine left in
the bottle for analysis. A replacement bottle will be sent to the customer upon
receipt of the faulty wine- no monetary refund will be offered.
Please Note: no refunds are
offered if customers simply change their mind about the wine product purchased.
Consumer Data/ Privacy
Henry’s Drive Vignerons is
committed to protecting your privacy. The information that we collect is only
used to facilitate your transactions on our site and to enhance your overall
experience with us.
We do not collect personal
information about you if you only browse this website.
Will Henry’s Drive disclose
the information it collects to third parties
No, and if in the future
Henry’s Drive Vignerons decides to link with other services that we believe you
would be interested in we will ask permission of you before going forward with
trustworthy third parties. If you choose to take advantage of these services,
we will need your specific approval to share the personal information you have
supplied to us with those third parties.
How to contact us about our
Should you have any concerns
about our use of your information please contact us at firstname.lastname@example.org and
we will do our best to address your concerns, explain our processing or, where
requested, amend our practices with respect to your personal data.
& policy for transmission of payment
What information do we
collect and how do we use it? When
you place an order through this website, we need to know your name, e-mail,
phone number, address and credit card details if paying by credit card. This
allows us to process and fulfill your order successfully. It also helps us in
maintaining your account.
How does Henry’s Drive
Vignerons protect customer information? When
you place orders, we use a secure server. The secure server software (SSL)
encrypts all information you input before it is sent to us. Furthermore, all of
the sensitive customer data we collect is protected by several layers of
encryption and several layers of security to prevent unauthorised access.
Credit Card Details All credit card payments are processed securely
through the eGate Payment Gateway and ANZ. Payment by credit card is the
fastest way to receive your order as there is no clearance delay. Henry’s Drive
Vignerons does not store any credit card information on our servers.
By using our website, you
consent to the collection and use of this information by Henry’s Drive
changes on this page so that you are always aware of what information we
collect, how we use it, and under what circumstances we disclose it.
What about Cookies?
are small pieces of information that are stored by your browser on your
computer's hard drive. Our cookies do not contain any personally identifying
information. They allow you to place your online order and to login once you
are subscribed. Most Web browsers automatically accept cookies, but you can
usually change your browser to prevent that. You will need cookies enabled to
use the Henry's Drive site.
Payment Gateway Info
Our payment options
presently available are limited but, most importantly, safe and secure. We
offer Credit Card payments for general users. Credit Card payments are made
directly through a 128 bit SSL Encryption software to ensure your personal
details are kept safe. None of your payment details are stored - this ensures
you will be happy with the security of your transaction.